Terms & Conditions
We accept all major credit and debit cards ( Excluding American Express ). Please make cheques or postal orders payable to GINGER TWO LTD. Goods will only be allowed for despatch once your cheque is cleared by our Bank which is normally 7 working days.
Our postage and packing cost is £3.99 to send to anywhere in the UK (except Northern Ireland, the Shetland Isles, the Outer Hebrides & the Isle of Man, where an additional £8 shipping cost applies) FREE delivery applies to all orders of £25 or over (Northern Ireland ,the Shetland Isles, the outer Hebrides & the Isle of Man will still incur an £8 shipping cost) Your order will be with you within 2 to 3 working days. If an item is out of stock or we are exceptionally busy there may be a small delay, however, should this situation arise, we will contact you BEFORE payment is processed.
CHRISTMAS DELIVERY TIMES FOR HANDMADE ITEMS ARE BELOW.....PLEASE NOTE THE LAST DATE FOR ORDERING HANDMADE ITEMS TO REACH YOU FOR CHRISTMAS IS THE 24TH NOVEMBER.....
Due to the handmade nature of some of our products (indicated in the product descriptions where applicable), these orders are currently taking up to 5 weeks to reach you so please allow plenty of time if ordering something special or personalised!!
We will be delighted to despatch parcels to Europe, USA, Australia and Canada at a minimum cost of £15 GBP. If delivery cost exceeds £15 we will contact you before processing your order.
Safety first with Ginger Two:
All products conform to European safety standards and have been tested. Our products use non-toxic paints, some, because they contain small parts, are suitable only for children over 36 months.
Quality Guarantee and Returns:
If you are unhappy with your purchase, for any reason, we will gladly provide a replacement or refund, if the goods are returned within 28 days in a re-saleable condition in their original packing. Please obtain a proof of posting, although we cannot refund postage unless goods are faulty. Unfortunately, personalised / made to order items cannot be refunded.
Please return goods to:
Ginger Two Ltd, 73 Victoria Road, Netley Abbey, Hampshire, SO31 5DS
Every care has been taken to describe products as accurately as possible, however slight variations may occur with colour reproduction due to the hand made and hand painted nature of the products. Ginger Two Ltd shall not be liable for any consequential loss whether this arises from the breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.